We are a trendsetting retro-inspired vintage clothing store in the Rio Grande Valley.
We pride our self on offering our first-rate products and exceptional customer service to shoppers in store at pop ups and from the comfort of their own homes.
We’re a business focusing on retro-inspired clothing and accessories dedicated to bringing the Pinup Culture to you.
We are Classic. Retro. Pinup.
We are Vintage By Design.
MAKING ORDER CHANGES
Please make sure your order is placed with all the items, discount codes, and proper shipping methods needed before you confirm your order. As long as your items are not Final Sale, you may send it back for a refund after receiving it (shipping charges and any restocking fees are non-refundable).
RETURNS
All returns must be postmarked within seven (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Your refund will be credited to the original form of payment used to make the purchase. The following item categories and all items marked Final Sales on the item page are not eligible for a refund or store credit; hair accessories, fans, scarfs, sunglasses final sales items. Please check each individual item for the notation of Final Sale before completing your order
RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:
Vintage by Design
Attn: Returns
309 W. La Vista
McAllen, TX 78501
United States
Please note, customer will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. We do offer a return shipping label, the fee will be deducted from your refund amount. Please include request in your email.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.
FINAL SALE
All items marked with Final Sale on the item page at the time of purchase are not eligible for refund or store credit, no exceptions. Any Final Sale items returned will be returned to the customer at their expense. The following item categories and all items marked Final Sales on the item page are not eligible for a refund or store credit; hair accessories, fans, scarfs, sunglasses final sales items. Please check each individual item for the notation of Final Sale before completing your order.
STORE PICKUP
You will receive an email notification when your order is in store and available for pick up. Please do not come to the store to pick up until you have received this email in case your order has experienced delays.
PLEASE NOTE
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FINAL SALE items cannot be returned.
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Items must be in new condition, unworn, unaltered and free of damages by the customer, returned with all tags still attached and must be in original package such as shoeboxes and or bags.
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Shipping Fee - Customers will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are non refundable.
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Vintage by Design is not responsible for lost or stolen packages after the package has been delivered.
QUESTIONS
For defective or damaged products, questions concerning our return policy, please contact us at: vintagebydesigntx@gmail.com